cleaners, Richmond, British Columbia, Canada

Window cleaning service, Gutter Cleaning Service, Gutter service, Pressure washing service, Snow removal service

Customer reviews for the cleaning company present a mixed sentiment. On the positive side, many customers appreciate the professionalism and friendliness of the staff, highlighting their attention to detail and helpful nature. Sherry at the Niagara Prime Outlets received specific praise for her exceptional customer service, making the experience pleasant for families. The company is also noted for its knowledgeable staff and effective carpet cleaning services, which some customers found satisfactory.

However, there are areas for improvement. Some customers expressed dissatisfaction with management decisions, particularly regarding staff assignments and transportation logistics, which have led to inconvenience and additional costs for employees. Concerns were also raised about the quality of cleaning in certain locations, with reports of unclean surfaces and inadequate equipment. Additionally, driving behavior of company vehicles was criticized, suggesting a need for better representation of the brand on the road.

Overall, while the company has strengths in customer service and specific cleaning tasks, addressing management and operational issues could enhance their reputation and customer satisfaction.